This Privacy Policy explains how LUMIN ("we", "us") handles information when you visit luminauthority.com or use our pressure washing and Auto Spa services.
Information we collect
- Account details — name, email, phone, service address.
- Service details — quotes, bookings, vehicle info, photos of work areas.
- Payment details — handled by Stripe; we never store full card numbers.
- Usage data — basic device, browser, and analytics data to improve the site.
How we use it
- Send quotes, booking confirmations, receipts, and contract documents.
- Schedule Lumineers and complete the services you request.
- Process payments, deposits, and referral credits.
- Send transactional emails and SMS related to your account or appointments.
- Improve the website, prevent fraud, and meet legal obligations.
Who we share it with
We do not sell your personal information. We share limited data with trusted providers that help us run the business:
- Stripe — payment processing and subscription billing.
- Email/SMS providers — transactional notifications.
- Hosting & backend — secure infrastructure for the site and database.
- Authorities — only when required by law or to protect rights and safety.
Your choices
- Update or correct your info in your customer portal.
- Unsubscribe from marketing emails via the link in every email.
- Request deletion of your account by emailing luminauthority@gmail.com.
- If you're a California, Virginia, Colorado, or other state-privacy-law resident, you may have additional rights (access, deletion, opt-out of sale/sharing — we do not sell).
Data retention
We keep account and service records as long as needed to provide the service, support warranty claims, and comply with tax and legal requirements. Marketing data is removed on request.
Security
We use industry-standard safeguards including encryption in transit, role-based access, and managed authentication. No system is 100% secure — you are responsible for keeping your account password safe.
Children
LUMIN services are intended for adults 18+. We do not knowingly collect data from children under 13.
Contact
Privacy questions or requests: luminauthority@gmail.com.